CMS ITU Training Event

Navajo Area Virtual Trainings | (July 7-16, 2020)

In partnership with Indian Health Service, the Centers for Medicare & Medicaid Services (CMS) is committed to helping the Indian Health Service (IHS), Tribal Health Programs, and Urban Indian Programs to maximize their ability to access third party resources. To meet this objective, CMS, in partnership with the States, the Veterans Administration, the Social Security Administration, and the IHS, provides training to patient benefits advocates on the programs and benefits available through Medicare, Medicaid, the Children’s Health Insurance Program (CHIP), and the Health Insurance Marketplace.

The Centers for Medicare & Medicaid Services (CMS) Division of Tribal Affairs (DTA) in conjunction with the Navajo Area Indian Health Service (IHS) invite you to the 2020 CMS Outreach & Education Event.

The event will be held virtually from Tuesday, July 7th to Thursday, July 16th, 2020.

Target Audience

  • Business Office Staff
  • Benefits Coordinators
  • Patient Registration Staff
  • Health Information Management staff
  • Purchased/Referred Care staff

Topics at a Glance

  • CMS Tribal Affairs Updates
  • Medicare, Medicaid, CHIP and the Health Insurance Marketplace
  • State-Administered Programs
  • Clinical Documentation Improvement
  • Revenue Cycle overview
  • Social Security, Veterans Affairs and much more…

Continuing Education Units (CEUs)

You will receive 1 CEU from AAPC (American Academy of Professional Coders) for each webinar you attend within the virtual training series.

PLEASE NOTE:  You will need to participate in the full webinar and not log off early to receive the CEU certificate. You will be sent an online evaluation form to complete. And your feedback is important to help us improve. Only after completing the evaluation, you will receive your CEU(s) within ten (10) business days.


Division of Tribal Affairs Update &
Outreach and Enrollment

TUESDAY, JULY 7, 2020 (11:00 AM – 12:30 PM ET)

Rachel Ryan Pedersen – Division of Tribal Affairs, Centers for Medicare & Medicaid Services
Kristen Bitsuie – National Indian Health Board

Medicare 101

TUESDAY, JULY 7, 2020 (4:00 PM – 5:30 PM ET)

Dickon Chan – Centers for Medicare & Medicaid Services

Medicare/Medicaid Fraud and Compliance

WEDNESDAY, JULY 8, 2020 (11:00 AM – 12:30 PM ET)

Special Agent Lauren Hanover – HHS Office of Inspector General, Phoenix Field Office

Social Security and Disability 101

WEDNESDAY, JULY 8, 2020 (4:00 PM – 5:30 PM ET)

Norma Escamilla – Social Security Administration

AHCCCS Arizona Medicaid 101

THURSDAY, JULY 9, 2020 (11:00 AM – 12:30 PM ET)

Amanda Bahe – Arizona Health Care Cost Containment System
Dana Flannery – Arizona Health Care Cost Containment System
Chris Ray – Arizona Health Care Cost Containment System

Colorado Medicaid 101

THURSDAY, JULY 9, 2020 (4:00 PM – 5:30 PM ET)

Joshua Montoya – Colorado Department of Health Care Policy and Financing

Patient Registration/Patient Benefits Coordinator Business Office

TUESDAY, JULY 14, 2020 (11:00 AM – 12:30 PM ET)

Fawnia Franklinbega – Gallup Indian Medical Center, Indian Health Service

Purchased/Referred Care (PRC)

TUESDAY, JULY 14, 2020 (4:00 PM – 5:30 PM ET)

Marie Begay – Navajo Area, Indian Health Service

Coding—Health Information Management &
Coding/Billing Training

WEDNESDAY, JULY 15, 2020 (11:00 AM – 12:30 PM ET)

Gary Russell-King – Northern Navajo Medical Center, Indian Health Service
Christine Pfeifer – McManis-Monsalve Associates

Continuation of Coding/Billing Training

WEDNESDAY, JULY 15, 2020 (4:00 PM – 5:30 PM ET)

Christine Pfeifer – McManis-Monsalve Associates


THURSDAY, JULY 16, 2020 (11:00 AM – 12:30 PM ET)

Terri Kelewood – Chinle Service Unit, Navajo Area, Indian Health Service

New Mexico Medicaid Managed Care Panel

THURSDAY, JULY 16, 2020 (4:00 PM – 5:30 PM ET)

Theresa Belanger – Presbyterian Health Plan
Janelle Atcitty – Presbyterian Health Plan
Erik Lujan-Western Sky – Community Care
Bonnie Vallo – Blue Cross/Blue Shield

Webinar Format

The webinar is structured with an introduction, presentations, and an audience Q&A session. Please submit questions or comments through the WebEx chat feature. The session moderator will verbally relay all audience questions to the presenter.  Please note, we will answer as many questions as time permits. Unanswered questions will be addressed in a follow-up email after the webinar. 

If there are any issues or problems during the webinar, you can contact staff/moderator using the onscreen chat feature or by emailing Octane at


Tips on Joining a Webex Meeting

You can join a WebEx from your computer, mobile device, phone, or a video system. Pick the one that works best for you.

  • Use the computer for audio (default)  ̶  Use your computer with a headset or speakers.
  • Click the link provided in your registration confirmation and reminder emails.
  • By default, your microphone and camera are turned off. The video and microphone buttons are both red.
  • Click Join Meeting.
  • Audio Only  ̶  Dail-in, if you prefer to use your phone for audio. (NOTE: Choose this option if your Internet connection is slow)
  • Join or dial-in up to 10 minutes before the meeting starts.


QUESTION: Do I need a Webex account to join a meeting?
ANSWER: You don’t need a Webex account to join meetings that you’re invited to. You do need an email invitation that provides the information you need to join the meeting.
QUESTION: Why is there no audio?
ANSWER: If you’re using your computer for audio:
QUESTION: How do I download the app?
ANSWER: The Webex Meetings desktop app automatically downloads after starting or joining a Webex meeting from a Webex site or email invitation.
  • Click the installation file to install it. Refer to the New Webex Sign-In Users and the New Webex Guest Users sections in the Cisco Webex Meetings Desktop App Installation Matrix.
  • If you want to install the app without joining a meeting first, you can also download it manually. Go here to get the download file, then follow steps 3—5 below to install the file.
  • Customers who are locked down to a specific meeting application version should get the download file directly from their Webex site. Follow the steps below
QUESTION: What if I need additional support?
ANSWER: Please email for additional support.
If you have a previous version of the Webex Meetings desktop app, you have to uninstall that version before installing the new version.
1. Sign in to your Webex site.
2. Select Downloads > Cisco Webex Meetings Desktop App > Download.
3. Run the .msi (Windows) or .dmg (Mac) installation file and follow the instructions. The Webex Meetings desktop app opens when the installation is complete.
4.  Enter your email address and select Sign In.
5. Select or enter your Webex site URL, and then enter your password.

Webex Meetings Suite System Requirements 

Please click here to see Cisco WebEx Meetings Suite Systems Requirement. 


Cynthia Lemesh
Centers for Medicare & Medicaid Services

Bonnie Hillsberg
CMS Division of Tribal Affairs/CAHPG/CMCS

K Dempsey
Navajo Area Office IHS


Meeting materials are available for download via the CVent website here.

We pledge to put patients first in all of our programs – Medicaid, Medicare, and the Health Insurance Exchanges. To do this, we must empower patients to work with their doctors and make health care decisions that are best for them.